Shipping Policy
Thank you for shopping with us! We aim to provide you with the best shopping experience possible. Please take a moment to read through our shipping policy to ensure smooth and efficient delivery of your order.
1. Shipping Rates & Delivery Times
We offer the following shipping options for all orders:
We offer the following shipping options for all orders:
- Standard Shipping: Delivery Time: 5–7 business days
- Expedited Shipping: Available upon request
2. Processing Time
Orders are processed within 1–3 business days. Once your order has been processed, you will receive a tracking number via email to follow your shipment.
Orders are processed within 1–3 business days. Once your order has been processed, you will receive a tracking number via email to follow your shipment.
3. International Shipping
We offer international shipping to selected countries. Rates and delivery times vary by destination.
We offer international shipping to selected countries. Rates and delivery times vary by destination.
- Delivery Time: 7–14 business days (depending on destination)
- Shipping Rate: Calculated at checkout
4. Order Tracking
Once your order has shipped, we will send you an email with a tracking number and link. You can also track your order directly from your account page.
Once your order has shipped, we will send you an email with a tracking number and link. You can also track your order directly from your account page.
5. Shipping Delays
While we aim to deliver your order on time, delays can occur due to weather, holidays, or carrier issues. We appreciate your patience and will work to ensure your satisfaction.
While we aim to deliver your order on time, delays can occur due to weather, holidays, or carrier issues. We appreciate your patience and will work to ensure your satisfaction.
6. Incorrect or Missing Address
Please ensure your shipping address is correct before placing your order. We are not responsible for deliveries to incorrect or incomplete addresses. If returned, reshipping costs will be your responsibility.
Please ensure your shipping address is correct before placing your order. We are not responsible for deliveries to incorrect or incomplete addresses. If returned, reshipping costs will be your responsibility.
7. Lost or Stolen Packages
If your package is lost or stolen, contact our customer service team immediately. We will work with the carrier to resolve the issue as quickly as possible.
If your package is lost or stolen, contact our customer service team immediately. We will work with the carrier to resolve the issue as quickly as possible.
8. Local Pickup
If you're near our store, you can choose "Local Pickup" during checkout. We’ll notify you once your order is ready for collection.
If you're near our store, you can choose "Local Pickup" during checkout. We’ll notify you once your order is ready for collection.
9. Contact Us
For any shipping-related questions, contact us at info@rockytopcreations.com or call (865) 386-6812.
For any shipping-related questions, contact us at info@rockytopcreations.com or call (865) 386-6812.